Аптайм 99.982% Гарантировано
Корпоративная надёжность, подкреплённая контрактными SLA-кредитами. Наш Tier III TIA-942 объект обеспечивает стабильную производительность.
Uptime Commitment
What 99.982% Uptime Means
SLA Credit Schedule
If we fail to meet our SLA, you receive automatic service credits. No claim forms needed.
| Monthly Uptime | Downtime | Service Credit | Applied To |
|---|---|---|---|
| 99.982% — 99.9% | < 43 min | 0% | No credit |
| 99.9% — 99.5% | 43 min — 3.6 hrs | 10% | Next month invoice |
| 99.5% — 99.0% | 3.6 hrs — 7.3 hrs | 25% | Next month invoice |
| 99.0% — 95.0% | 7.3 hrs — 36.5 hrs | 50% | Next month invoice |
| Below 95.0% | > 36.5 hrs | 100% | Full month refund |
Service-Specific SLAs
NVIDIA Rubin R100 NVL72
Real-Time Inference API
Support Response Times
| Priority | Description | Response Time | Resolution Target |
|---|---|---|---|
| P1 — Critical | Service down, all users affected | < 15 min | < 1 hour |
| P2 — High | Major feature degraded | < 30 min | < 4 hours |
| P3 — Medium | Minor impact, workaround exists | < 2 hours | < 24 hours |
| P4 — Low | General inquiry, feature request | < 8 hours | < 5 business days |
Infrastructure Guarantees
Power Redundancy
3×5MW Jichai gas generators. 2N UPS. 800VDC distribution. No single point of failure.
Cooling Redundancy
2×8MW ABHM Shuangliang absorption chillers. CDU liquid cooling per rack. N+1 configuration.
Network Redundancy
Dual uplinks from Tier 1 carriers. InfiniBand Quantum-X800 with redundant fabric managers.
Physical Security
Biometric access control. 24/7 security guards. CCTV with 90-day retention. Mantrap entry.
Fire Suppression
FM-200 gas suppression. VESDA early smoke detection. Zoned protection per rack row.
Data Protection
Encrypted at rest (AES-256) and in transit (TLS 1.3). Isolated VLAN per client. Daily backups.
SLA Exclusions
The following are excluded from SLA uptime calculations:
- •Scheduled maintenance windows (communicated 72 hours in advance)
- •Force majeure events (natural disasters, government actions)
- •Client-caused incidents (misconfiguration, exceeding quotas)
- •Third-party service outages outside Qube Compute control
- •Beta or preview services explicitly marked as non-SLA
Legal Framework: This SLA is governed by AIFC English Common Law. Disputes resolved through IAC (International Arbitration Centre) arbitration. Full SLA terms are included in the Master Service Agreement.
Вопросы о нашем SLA?
Запросите копию полного Мастер-соглашения или запланируйте звонок с нашей инфраструктурной командой.